1. The first step to purchasing a chinchilla from Royal Chinchillas is to read our "Chinchilla Care" page.
2. Get your chinchillas cage all set up and ready to go. You will need a safe cage, food dish, water bottle, wood shelves and your chinnie would love it if you got him/her a wood house.
3. Contact us to ask any questions you may have, discuss the chinchilla you are interested in, discuss transportation/delivery/pickup.
4. Arrangements will be made and agreed upon between the buyer and seller for pickup. After the location/time is agreed upon, if buyer does not show to take delivery, the non-refundable deposit will be forfeited. If something comes up and you know you can't take delivery, the seller will make every attempt possible to work with you. For deliveries, outside of Sacramento/Auburn, the agreed upon delivery dates are firm.
5. Place your chinchilla "ON HOLD" with a non-refundable deposit or arrange for pickup within 3 days. By placing your animal on hold you are agreeing to delivery/pick up terms discussed above and confirming that you have read and understand the Chinchilla Care page. As stated above, if you do not take delivery of the chinchilla at the agreed upon time and location, your deposit will be forfeited.
6. Accepted methods of payment: Venmo/Zelle/Cash.

• A non-refundable* deposit of 25% is required to hold animals that will be:
1. delivered or when the date of delivery has been agreed upon, OR
2. if you can't pick it up right of way, but have your heart set on your Fur-ever friend, we will hold a chinchilla with a deposit for up to 30 days.
• For deliveries outside of California, your chinchilla MUST BE PAID FOR IN FULL 7 days prior to shipping or delivery, and is non refundable.

*If you fail to take delivery at the agreed upon delivery location or fail to pick up your chinchilla within the 30 days, you will forfeit your deposit.

We are located east of Sacramento in Northern California. Text us to get your questions answered! 530-520-6524

SACRAMENTO, CA TO BURBANK, CA
We deliver every 2-3 months to Burbank, CA in Southern California. This delivery charge is $75, or we will waive the charge if you show proof of membership in Global Chinchilla Alliance (GCA) a non-profit dedicated to the betterment of chinchillas. During these deliveries, we can meet you anywhere along I-5 between Sacramento and Burbank.

NORTHERN CA, OREGON, WASHINGTON
We do deliveries every 2-3 months along the West Coast I-5 Corridor from Red Bluff, CA to Oregon and up to Seattle, Washington. Delivery charge is $75, or we will waive the charge if you show proof of membership in Global Chinchilla Alliance (GCA) a non-profit dedicated to the betterment of chinchillas.

CONTINENTAL US
We also have THE ROYAL CHINCHILLA RAILROAD, a delivery service that runs 2-3 times per year across the Continental US. Like us and follow us on Facebook to see planned routes of availability, as we will consistently be adding new route plans to the delivery based on chinchillas reserved. Contact us for delivery charges. We will offer discounted delivery fees if you are an active member of Global Chinchilla Alliance (GCA), a 501(c)(3) non profit organization dedicated to the well being of chinchillas.

With your new fur-friend, you will get food, dust (Chilldust) and either a 3-Grain Hay or Timothy Hay. We want to be sure the transition to your home is a smooth as possible.

Typically no. We live here also and keeping my family safe is my #1 priority.

I typically wean my animals in pairs, so they are well-socialized. While chinchillas are social animals, they do NOT need to be with another chinchilla to have a good life. A chinchilla can be a happy single pet with a large cage, healthy diet — to include Timothy hay, wood shelves to occupy them and a hidey house. Looking for a pair? I will typically list the cagemate in the description of the chinnie. If you take home 2 chinchillas, be sure to have 2 cages in the event they don't play nice in the dustbox.

We ship all over the world through various airlines. Domestic Shipping Prices (within the continental US) is currently running around $600 for up to four chinchillas shipped, dependent upon your location. These shipments are via airlines and chinchillas will need to be picked up from the airline air cargo bay. For International shipments, please contact us.